FAQ

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The approximate calculation of the energy needs of a room should take into consideration the internal characteristics of the building and also some external factors:
a) Internal factors: type of windows, thickness of insulation and walls, type of construction materials, presence of stairwells, walls with large windows, high ceilings, location of the volume to be heated compared to other adjacent heated or unheated volumes, etc.
b) External factors: geographic location, average external temperature, exposure to the cardinal points, wind speed, latitude, altitude, etc.
It must be taken into account that the coefficient that is normally used is determined according to the actual conditions that arise from time to time.
Simplifying, the following are required:
0.035 to 0.05 kW per cubic meter in a well-insulated room.
from 0.05 to 0.06 kW per cubic meter in a poorly insulated room.
Example of an approximate calculation of the energy requirement to heat a certain volume to 18/20°C First, you need to calculate the volume (cubic meters) to be heated. To calculate the volume, you need to multiply the three dimensions of the room, i.e. the surface area in square meters by the height of the walls.
Example: with a surface area of 100m² and ceilings of 2.70m, the volume is 100m² x 2.70m = 270m³.
Assuming a room with a good degree of insulation, you can opt for an average value (coefficient) of 0.045 kW. 270 (volume) X 0.045 (kW) = 12,15 kW required (10,500 kcal/h)
Conversion 1kW = 860 kcal/h
For a correct verification and calculation of the requirements of the rooms to be heated, it is however recommended to rely on a heating engineer (see "REFERENCE STANDARDS").

It is not possible to buy directly from us.  Superior products are sold exclusively through a network of dealers. You can find your closest dealer here.

Our company policy is that we do not publish the prices of our products.  This choice is based on the fact that in addition to the product, the customer must have all the elements required for the functional installation of the product such as the flue duct, the chimney, the external air intake ... the installation. Therefore, for a reliable quote, we recommend contacting our dealers who will carry out a technical inspection and identify the most suitable product for you.  You can find your closest dealer here.

At the moment, it is not possible to buy our products online.

Superior offers customers the opportunity to take advantage of a conventional warranty that can be activated free of charge at the web address shown on the coupon attached to the product. The consumer must register by entering personal data and subsequently the data of the product purchased.
The two pieces of information of the proof of purchase will activate the manufacturer's conventional warranty called Easy Life. The Easy Life conventional warranty provides for the free replacement or repair of parts recognized as defective at the origin due to manufacturing defects.
With Easy Life, the warranty is extended free of charge to three years for the structural part of the welded firebox.
All parts shown to be defective due to: negligence or misuse, maintenance or installation that is incorrect or carried out by personnel unqualified according to current legislation, damage during transportation, or any circumstances that cannot be ascribed to manufacturing defects, are not covered by the Warranty.

The new booklet replaces the old "boiler booklet".
The entire history of a heating system can be found in the system booklet for winter heating and summer air conditioning of buildings: what system it is, when it was installed, what interventions it needed.
It is more than an "identity document" because, in addition to the technical and identifying characteristics of the appliances used, the system booklet includes a record of all the changes that the system has undergone over time, as well as the replacement of parts or components.
We can then say that it is a sort of "Logbook" of the system. In fact, the booklet is the only document which, if updated correctly, can guarantee that your heating system is compliant with the law, perfectly functional and efficient from an energy point of view.
A manager must be designated for each system; the manager is usually the owner of the home or building.
The booklet must be prepared and completed when a new heating system is installed or during the first inspection and maintenance intervention carried out by qualified personnel.
From that moment on, the system manager must always keep it updated by asking the qualified technician to fill in the relevant forms after each new ordinary maintenance intervention (e.g. Periodic verification and checks) or extraordinary (e.g. repairs or replacements following faults).
Compiling and keeping the system booklet is a legal obligation.

Any other assembly or installation operation (UNI 10683) should be preceded by a compatibility check of the system by qualified personnel.
Any limitations established by local administrative regulations, special or conventional provisions deriving from rules governing apartment building, easements or laws or administrative acts must be taken into account.
Before carrying out the installation, the installer must check that there are no differences between what is reported in the project and the existing one.
In particular, the suitability of the following must be verified:

• suitability of the installation rooms, of the smoke evacuation system, of the external air intakes;
• the location of the appliance in the installation room, taking into account the requirements for access for maintenance, combustion air inflow and combustion products evacuation;
• the intended use of the installation room;
• the presence in the installation rooms and in the adjacent and communicating ones of appliances already installed, even with different fuels, with particular reference to non-permitted installations;
• the location of the appliance must allow fuel loading and combustion ashes to be cleaned in safety..

In principle, for safety purposes, the UNI 10683 technical standard prescribes that ventilation of the installation room is required for non-airtight installations. The ventilation openings (external air intake) must have characteristics and section as indicated by the manufacturer. The air intake has the function of bringing in the oxygen necessary for correct combustion and to maintain the pressure that guarantees perfect draft along the flue. Today most of the fireboxes are airtight and therefore are designed to take the combustion air directly from the outside; in these cases, if an airtight installation is envisaged, the external air intake in the room is not necessary.

No. The fumes must be discharged from the roof. Direct discharge from the wall or towards closed spaces is prohibited, even in the open sky (UNI 10683). Wall installation without a flue compromises the safety of people, animals and property.

No. It is mandatory and required by the UNI 10683 Standard that each biomass heat generator is connected to an adequate combustion product evacuation system that ensures adequate dispersion of the combustion products into the atmosphere.

Yes, it is possible but only in the case of airtight installations or closed firebox appliances with ducted intake of combustion air from the outside.

Yes, as long as the building regulations allow it and it is possible to comply with the instructions in the installation, use and maintenance manual and in compliance with the conditions established by the reference technical standard UNI 10683.

Yes, if the product is airtight and installed hermetically.

Combustion is good if:

• the ashes are gray or white;
• there is little soot in the flue and in the hearth;
• fuel consumption is low;
• no visible fumes come out of the chimney.

Instead, a bad combustion is characterized by:

• emission of very dense fumes;
• yellow or dark gray smoke;
• unpleasant smell, due to polluting substances;
• very dark ash;
• iblack mouth of the chimney terminal;
• high fuel consumption.

The best wood types for use as firewood are hardwoods, i.e. timber obtained from oak woods (turkey oak, holm oak, downy oak), the most valuable together with beech, black hornbeam and black locust wood, which develop a sustained and persistent flame. We advise against the use of hardwoods, such as those derived from poplar, willow, birch, alder and all conifers (fir, spruce, stone pine, black pine, larch, etc.). Conifers are rich in resin, which is why they burn faster, emit many sparks and with the same heat output we would have higher consumption and need to clean the system more frequently.

The fire pit must be free from excess ash; the primary and secondary air registers open to maximum. Prepare 3-4 logs of wood 20 cm long and 5cm wide and thick to place on the base of the firebox and 6-8 logs 15 cm long and 2 cm wide and thick to place "in a tee pee-like fashion" on the larger logs. Stratify the logs perpendicularly and at a certain distance from each other. Place the igniter in the center of the castle at the penultimate level of wood, then light with the match. Let the fire build. When the flames have died down and have formed a bed of embers, load more wood and adjust the flue damper or combustion air damper as indicated in the product manual. Never use accelerants such as gasoline, kerosene, alcohol, or other similar liquids.

The wood must already be cut into pieces suitable for the firebox that will receive it. It should be remembered that the size of the cut is also important depending on the combustion phase. It is essential to choose a ventilated and humidity-free environment: the ideal could be a canopy roof or a ventilated external shelter. It is preferable to place the wood outdoors, south of the house because exposure to the sun favors drying. The firewood must be positioned in such a way that the stack is very stable so that it NEVER represents a danger to people or animals that pass near it and could touch or bump it. Do not place the wood directly on the floor or on the ground, but place it on a wooden pallet or on old beams to obtain better seasoning and greater air flow.

We recommend well seasoned and dry wood, with humidity lower than 20%. Generally, freshly cut wood has a humidity content of around 65% and for this reason it is advisable to let it rest and not use it if it has just been cut. The best firewood is obtained by drying it in a place sheltered from atmospheric agents but well ventilated, at least 1 year after cutting. Burning wood that is too damp increases fuel consumption and reduces efficiency, does not guarantee normal operation of the appliance, makes the glass very dirty and encrusts the walls of the combustion chamber and the flue system.

The stove does not heat well and consumes more pellets than necessary to reach the set temperature. Furthermore, the generator and the combustion product evacuation system get dirty quickly and therefore require more frequent cleaning. Components suffer increased wear and tear and early decay.

The element that can reassure consumers about the quality of the pellets is the certification. ENplus is the reference certification at an international level and ENplus pellets are the only ones controlled throughout the supply chain, from the raw material to delivery to the final consumer. Thanks to a transparent and rigorous system, ENplus pellets are produced with the same quality (chemical, physical and energy) in all countries.

The pellets are sold in heat-sealed plastic bags. It is essential to store the bags in a ventilated, dry environment, free from mold or excessive humidity, sheltered from atmospheric agents. Do not place the bags of pellets directly on the ground (use wooden pallets to raise them) or lean against the wall (leave a couple of centimeters of air). Improper storage of the pellets will make the product unusable because it will tend to flake and lose its quality properties and characteristics.

It is normal that during the first hours of operation of the appliance, smells are released into the environment due to the evaporation of fats or oily liquids used in the manufacturing phases and present in the paint. This phenomenon gradually decreases with use of the appliance until it disappears completely after the first ignitions. At this stage it is advisable to ventilate the room well and limit the stay inside the room.

Superior accessories and spare parts are available from our dealers or through our network of authorized Technical Support Centres.

There are several reasons that could contribute to the perception of dissatisfaction from a thermal point of view. Primarily, an incorrect assessment of the thermal requirements of the environment could have been made.Is the nominal heat output of the appliance sufficient to satisfy our heating requirements? The volume to be heated may be too large for the heating capacity of the product. The room could be poorly insulated or have significant dispersions. The physical location of the appliance inside the room could compromise the diffusion of heat and its heating. Other reasons are to be found in the quality of the fuel, its seasoning and conservation, the humidity content. Finally, the methods of use of the product must be checked, and periodic and accurate maintenance must not be underestimated. A consultation by a qualified and experienced technician may help to determine precisely the cause.

Rust can form in the event of excessive humidity in the atmosphere (it should be noted that the combustion chamber is connected to the external environment through the flue duct) or a prolonged period of inactivity. Oxidation of the surface of the walls of the cast iron or/and steel firebox is a natural phenomenon which does not compromise the efficiency and life of the product and should not be considered as a defect. Rust can be easily removed with fine sandpaper or a steel brush; after sanding, a light layer of special protective spray paint can be applied. This is an operation that is normally performed by an authorized technician of Gruppo Piazzetta during periodic extraordinary maintenance.

If a vacuum cleaner is used to clean the firebox, it is very likely that fine dust will be dispersed into the room which the filters of a normal vacuum cleaner are unable to retain. It is recommended to use suitable products for the purpose: ash vacuum cleaners. Even in the case of routine use of an ash vacuum cleaner, it is important to check that there are no leaks: we recommend checking the condition of the filters and the hermetic seal of the components.

It is normal for the glass to blacken over a prolonged period of use. Smoke and soot must be removed periodically. If the phenomenon is accentuated, it is also necessary to check the quality of the fuel used, the integrity of the gaskets on the door and on the glass, the state of cleanliness of the combustion chamber and flue ducts.

With the MySuperior app you can easily manage your pellet stove, programming stove ignitions even from remote.

Follow the illustrations in the instruction manual to clean the firebox.

Procedure: spray the degreaser on the cloth and wipe the glass taking care not to wipe any other parts of the stove. Alternatively, dip the cloth in the ash without using any cleaning product and wipe the glass.

It depends on the state of wear. The Technical Support Centers check the gaskets during extraordinary maintenance, and replace them if necessary. Usually, a gasket is replaced when it starts to deteriorate: signs can be an increase in fuel consumption and a flame that tends to be irregular.

The flue, technically defined as the "Combustion product evacuation system", is the system specifically designed to discharge combustion fumes outside the home. The flue must be sized according to UNI EN 13384-1, taking into account the requirements of the appliance manufacturer. The evacuation of the combustion products must take place on the roof. It is forbidden to discharge directly onto the wall or into shafts or towards closed spaces, even in the open sky. The components of the combustion product evacuation systems must be suitable for the specific operating conditions and in compliance with the relevant product standards. The combustion product evacuation system must be installed according to the manufacturers' instructions in relation to each of its components.

Cleaning the flue pipe is part of extraordinary maintenance activities. For Superior products it is required every year, unless otherwise indicated by your installer, as per the system manual.
If you use the stove for extended hours, it may be necessary to perform the periodic maintenance earlier.

Many websites recommend performing periodic maintenance in the summer or before lighting your stove or fireplace again in the autumn. In reality, the period in which you choose to carry out maintenance does not affect the correct operation of the product. The important thing is that it is carried out within the year or within the period indicated by the installer.
We advise you to contact your local technician right away and make an appointment for periodic maintenance: spring, summer, autumn or winter, any season will do to overhaul your stove.

The periodic maintenance of stoves and fireplaces and their systems can be equated to an MOT for a car. It is a comprehensive check of every component of your heating system to ensure optimum and safe operation. It is mandatory by law and helps to keep the product operating efficiently, reduce consumption, respect the environment, prolong the life of the appliance and ensure its safe use.

In the following video we guide you step by step to the correct registration of your stove on the MySuperior app: https://youtu.be/Jj4P-kTjahw

Ignore the error, close the app, press the MySuperior icon and log in normally.